Frequently Asked Questions

We can not bill your insurance directly at this time however we are accepted by FSA/HSA plans and we can provide you with a special receipt for you to submit to your insurance company for reimbursement if you would like.  Some FSA / HSA plans require a Doctor's recommendation with is usually pretty easy to get (A chiropractor can usually make the recommendation.) 

Your massage therapist will greet you at the door. Take your temperature, and ask if you need to use the restroom, then bring you to the treatment room. If you have already filled out the intake form electronically, we will review it, if not you will fill out a hard copy. We will discuss any areas where you are currently experiencing discomfort or would like extra focus on and any areas to avoid. We will review your medical history and any medications/supplements you are currently taking. We ask this because certain medications are contraindicated for certain types of Massage. Your Massage Therapist (LMT) will create a treatment plan based on this first conversation. Your LMT will then explain which way they would like to start your session face up or face down and instruct you to undress to your comfort level and get under the top sheet. While you are doing that, your therapist will be scrubbing their hands and arms. They will knock on the door before they re-enter to be sure that you are ready. As we begin the massage, your LMT will confirm what type of pressure you would like and check-in to make sure our ideas of light medium and firm are on the same page. No points for suffering silently on our table. Speak up at any time. This is your massage session we might be doing the work, but you are in control at all times.  We do not talk much in our sessions unless you want to. The only thing you have to do for the next 60-90 minutes is rollover if the session calls for it.  It does help to remind yourself to breathe occasionally especially if we are working on a tender or sore spot. Visualizing a rope unwinding or a candle melting also does wonders to aid the release of tension. Occasionally we may gently shake an arm or leg or head to remind you to relax. At the end of the session, we will tell you to go get up slowly, get dressed, and open the door when you are ready. We will again go scrub down and get you some water. After your session, we will check in to see how you are feeling and review the work that we did and any future work that needs to be done. We may give you stretches and remind you to drink plenty of water over the next 24-48 hours. Please allow for time before and after your appointment. Unlike franchise spas, we build in time between clients to really assess your needs and then review afterward. Sessions usually the full 60 or 90 minutes 

Everyone experiences the pressure differently. Light/ Medium/ Firm are relatively general guidelines. Personally, I will never apply more pressure than is needed or the muscles are ready to handle to relieve the tension in the muscles. I start with light strokes to apply the massage cream and then medium pressure warming up the tissue. As needed, I will use a variety of techniques to release the muscle tension including acupressure, trigger point release, myofascial release, shaking or compression. I never want to cause trauma to the muscular tissue which leads to bruising. 

Many times clients wonder what goes on in a Therapists head. Speaking for myself, I'm focused on the muscles, the technique that will best address the issue, and time management. Before you even get on my table we will have a conversation about your goals for the session. I will have already developed a general plan in my head however inevitably I will be readjusting it during the session based on what I've found.  I do not care if you forgot to shave. Leave any body image concerns at the door. Massage is a completely judgment-free zone. That said we do appreciate it if you have showered in the last 24 hours. 

You will be completely covered by the sheets and blanket at all times.  Your therapist will uncover the area of your body that they are working on discretely and securely position it under another part of your body. You are free to decline bodywork on any area that is uncomfortable. If you are comfortable fully clothed we can work with that as well using acupressure compression and shiatsu modalities. All Ethical and Legal boundaries will be adhered to at all times.

We are worth more than what we charge. We have created some memberships and discounts to reward our clients who are committed to their wellness. Yes, we do! Our memberships are very popular. Each Self-Care Hero Massage Membership includes one Massage at 20% discount, plus any 3 additional services at 15% off each month.  Membership credits roll over for 2 months. 

Members are first to know about promotions and new services.   

We also offer occasional package promotions. 

We do offer discounts for Military and seniors that cannot be combined with memberships or packages. Ask the front desk for more information.